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0113 322 1010

sales@promoparrot.com

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Customer Service

 

Shipping/delivery

When you buy branded promotional merchandise, gifts and giveaways from Promo Parrot, you benefit from ultra-competitive pricing and fast turnaround. And this applies to deliveries too.

Our standard shipping service for UK orders is Next Day Delivery, i.e. the day after completion of production. And just as we offer special 48 or 24-hour production turnaround on certain items, we can also provide express delivery services on request, including Next Day Before Noon, Next Day Before 10.00, Next Day Before 9.00, and, if required, Same Day.

Our relationship with trusted shipping and distribution partners means we can also offer Next Day Overseas Delivery to many EU and other global customers (depending on location). And where cost is critical we can also offer an Economy Service.

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Privacy/security

Here at Promo Parrot we take your privacy and security very seriously. We are one of the UK’s leading suppliers of low cost promotional goods. Whether you’re a regular, customer coming to us for all your cheap branded merchandise or a new customer with one-off requirements for a special promotion, sports event or PR activity, we want you to enjoy a safe and secure experience when you choose to do business with us.

When we ask you to provide information by which you can be identified when using this website, then you can be assured that we do so in order to deliver the best possible customer experience, and that it will only be used in accordance with our stated privacy policies. Please visit our privacy policy page for more information.

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Returns/replacements

Promo Parrot is a ‘no fuss, no frills’ on-line catalogue, and this enables us to deliver a wide range of popular, best value, products such as branded mugs, custom printed bags, promotional pens & pencils, key rings, mouse mats, USB sticks, stationery, eco ware, gifts, giveaways and sporting goods at the most competitive prices. As well as delivering real value for money, we also want you to know that you can buy from us with complete confidence.

This means that, in the unlikely event that any products supplied by Promo Parrot should be unacceptable due to manufacturing faults, we will gladly replace them.

If you are not satisfied with the quality of a product, all we ask is that you send us a clear photograph of the product so we can identify the issue. We may also ask you to return samples so we can raise the problem with our manufacturing team. You can rest assured that we will do everything in our power to resolve the problem quickly and to your satisfaction.

IMPORTANT: We always supply artwork proofs for approval; it is essential that these are checked carefully. Once approved, we can accept no liability for any errors resulting from artwork mistakes.

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Ordering/payment

Our entire order/payment process has been designed to be as simple and straightforward as possible, cutting overheads so we can keep our costs ultra-competitive and ensuring that you benefit from a streamlined, no fuss service.

It works like this. Once you’ve found the product(s) you’re looking for on our comprehensive on-line catalogue of low cost promotional merchandise, you submit your enquiry using the Quick Quote form, Enquiry Basket, or by simply picking up the phone. If you’re happy with your quoted price, you can pay using whatever method suits you best: credit/debit card, bank transfer, PayPal or cheque.

We will then proceed with your order, submitting artwork proofs for approval. Once these are approved, your order will be put into production and your products delivered.

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Pricing and promotions

All prices quoted online are for the production of printed promotional merchandise, including a 1 colour print. They do not include origination, delivery or VAT. Where prices are shown on our website, we believe them to be correct but you should still submit your enquiry as normal; we reserve the right to amend any prices shown and no prices are valid until a quote has been returned.

Our purchasing power and worldwide sourcing capabilities mean we are able to offer special deals and promotions over and above our already low prices. Want to be the first to hear about these bargains? Want access to the very best deals and prices on printed/branded promotional products? Then sign up to our e-newsletter for priority notice of all our exclusive deals, offers and promotions.

Just submit your email address via the button at the bottom right of this page and you’ll be the first to know whenever our sourcing experts are able to bring another of our exciting and exclusive deals.

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Updating account info

Updating your account information couldn’t be easier, just log-in to your account in the normal way using the button at the top right of the page. As well as being able to access your enquiry history (enabling streamlined repeat ordering), you’ll also be able to amend and update your account details and preferences.

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