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0113 322 1010

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Frequently asked Questions

Polly's guide to PromoParrot...

Can I order online?

Yes you can. Select any product; choose your colour (if applicable ); choose your branding option, select your quantity and then click 'Buy Now'.

If the branding option that you require is not displayed, click 'Request a Quote'. We will then email you a quote based on your requirements.

How do I 'Request a Quote' for promotional products, printed with my own artwork or logo?

Firstly - Select your promotional product (obviously);
Then - Choose your product colour option (if applicable) and quantity and click 'Request a quote'.
Finally - Attach or tell us about your artwork. Then click 'Submit now' and we'll to the rest.

What 'branding option' should I choose?

Select the branding option that best suits your logo or artwork. The product cost and the origination cost can also increase as the branding options change so be sure to factor that into your budget.

If you do not see the branding option that you require, simply click 'Request a Quote' and we will email you a quote based on your based on your requirements.

What format (file type) of my artwork should I upload?

Ideally, you should provide your artwork in Vector form (e.g. an .eps file). We can also accept high resolution files such as .jpg, .tiff or .pdf.

What if I don’t have artwork in the correct format?

We make use of advanced artwork management/creation software that can be used to convert most files into print-ready artwork. If your artwork is unsuitable or you need specific help, please contact us by phone - 0113 3221010, or on email - sales@promoparrot.com, for more information.

What happens after I click 'Submit enquiry'?

You'll receive an email from us confirming your 'New Enquiry' details. Shortly after, you will receive an email quotation, based on your requirements.

What does my quote include?

The quote will include the Product(s), printed with your artwork, Origination (setup) and Delivery. VAT will be extra.

What is Setup?

The Setup cost (also known as Origination cost) is how much it is to set up the actual machine for printing. This is because most printing methods require the use of a physical screen which neeeds to be created and then fitted into the device. 

So, I like my quote... How do I place my order?

Great! So....

  1. Click 'Proceed to Checkout' on the quote email. You will be asked to login (for security).

  2. Select the product(s) and the quantities you wish to purchase. If there are products on the quote that you no longer require, select quantity 'zero' and they will be removed. Click 'Confirm and Checkout'.

  3. All your chosen product should now be in your Shopping Cart. You can attach your artwork (or send later). Click 'Proceed to Checkout' (again).

  4. Fill in your details; Name & Address, Shipping address and Payment Method. Hit 'Place Order'.

How do I pay and what payment methods do you accept?

Select your preferred payment method on the Checkout page.

We accept payments by all the major credit and debit cards, by BACS (bank transfer), or by cheque, made payable to 'Promo Parrot'.
A surcharge of 2.5% will be added for all credit card payments only. There is no charge for debit cards.

Can I see an Artwork Visual with my artwork/logo on the product(s) before production?

Absolutely... we will never print any promotional products without your approval.

After you have placed your order, paid and supplied us with the artwork you wish to print, or instructions to that effect, our designers then create an Artwork Visual, displaying your artwork on the product(s) for your approval. Once you're happy with the Artwork Visual, click 'Approve', only then will your products go into production.

I've placed my order, paid and approved the Artwork Visual... When will I receive my promotional products?

A 'Lead-Time' is the number of working days (inc. Monday-Friday only) it takes to produce your products from the date you approve the Artwork Visual. Lead-Times vary from product to product. The Lead-Time is displayed on every product on our site and can also be found on your quote.

If you require your promotional products for a date sooner than the Lead-Time stated on the product or your quote, simply let us know and we will advise whether your date is achievable.

We’ve pulled together a selection of fabulous promotional products that can be produced at 24 or 48 hours’ notice (from receipt of payment). Follow our Quick Turnaround link for details.

I need an Invoice. Where can I get this?

Once your order is complete we will issue the invoice. This will be sent by email.
Once issued, you can also login to 'My Account', click 'View Order', then 'Invoice', then there will be a 'Print Invoice' button.